The role involves leading a high-performing team of senior support engineers to provide deep-dive technical support and white-glove service for strategic customers
Job Summary
The role involves leading a high-performing team of senior support engineers to provide deep-dive technical support and white-glove service for strategic customers.
Zscaler is an AI-forward enterprise leveraging the world's largest security data lake to power its cloud-native Zero Trust Exchange platform.
The company offers comprehensive benefits including various health plans, parental leave options, retirement options, and education reimbursement.
Matching Summary
The role involves leading a high-performing team of senior support engineers to provide deep-dive technical support and white-glove service for strategic customers.
Skills & Requirements
Must-have
5+ years technical support experience
2+ years leadership capacity
TCP/IP DNS VPN firewalls proficiency
Cloud services or cybersecurity products
Complex customer escalation management
Nice-to-have
Global follow-the-sun support model
Deep familiarity with Zscaler products
CCNA CCNP CISSP certifications
High-impact culture execution mindset
Customer obsession and ownership
Key Requirements
5+ years technical support or operations experience