Client Services Representative - Preferred Deposits - 2nd Shift

Bank of America

Fully remote
Inbound contact center environment
Resolving routine client requests
Accuracy and logic
Bank of America is seeking a Client Services Representative for their Preferred Deposits team on a fully remote basis. The role involves resolving client requests through various communication channels, ensuring high-quality service delivery, and supporting clients' financial needs

Job Summary

  • At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
  • This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

Matching Summary

Match Score: 85

Bank of America is seeking a Client Services Representative for their Preferred Deposits team on a fully remote basis. The role involves resolving client requests through various communication channels, ensuring high-quality service delivery, and supporting clients' financial needs.

Skills & Requirements

Must-have

  • Inbound contact center environment
  • Resolving routine client requests
  • Accuracy and logic
  • Multi-tasking between systems
  • Delivering great client experience
  • Answering client questions
  • Providing account maintenance

Nice-to-have

  • Passion, integrity, commitment, and drive
  • Understanding life events impact
  • Creative problem-solving
  • Team-player attitude
  • Building rapport and handling objections
  • Receiving performance feedback and coaching

Key Requirements

  • 1+ years of customer/client service experience
  • Intermediate computer proficiency
  • High School Diploma / GED / Secondary School or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter