At Cotality, we are driven by a mission to make the property industry faster, smarter, and more people-centric while fostering a diverse and inclusive culture that inspires innovation
Job Summary
At Cotality, we are driven by a mission to make the property industry faster, smarter, and more people-centric while fostering a diverse and inclusive culture that inspires innovation.
The Customer Care Associate role involves managing inbound calls, utilizing multiple systems to provide accurate customer guidance, and maintaining professionalism and adherence to schedule.
Cotality offers a comprehensive benefits package including generous PTO, paid parental leave, multiple medical plan options, 401(k) with company match, and tuition assistance to support employee growth and well-being.
Matching Summary
At Cotality, we are driven by a mission to make the property industry faster, smarter, and more people-centric while fostering a diverse and inclusive culture that inspires innovation.
Skills & Requirements
Must-have
Inbound call management
Mortgage escrow and tax inquiries
Contact center software proficiency
High volume fast-paced environment
Adherence to strict schedule
Customer service experience
Tech proficiency with MS Office and client systems
Nice-to-have
Hybrid work model
Professional development opportunities
Diverse and inclusive work culture
Experience with Cisco Finesse and Calabrio
Strong attention to detail
Ability to meet KPIs and deadlines
Key Requirements
High school diploma or equivalent
1+ years customer service experience
1+ years tech proficiency with MS Office and client management systems
Ability to work in structured high volume environment
Bachelor’s or associate degree preferred
Experience in tax/banking/mortgage/real estate industry preferred