Bay Point Resort is seeking a Guest Services Manager in Mesa, AZ, responsible for supervising front desk operations, training staff, and addressing guest requests and complaints. The role emphasizes customer service excellence and requires at least six months of front office experience
Job Summary
As a Guest Services Manager, you will supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities.
You will train associates, plan, assign, and direct work; and address complaints and resolve problems.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
Matching Summary
Match Score: 85
Bay Point Resort is seeking a Guest Services Manager in Mesa, AZ, responsible for supervising front desk operations, training staff, and addressing guest requests and complaints. The role emphasizes customer service excellence and requires at least six months of front office experience.
Skills & Requirements
Must-have
Front desk operations supervision
Guest request and complaint resolution
Associate training and development
Property management system knowledge
Resort features and services knowledge
Nice-to-have
Culture of recognition
Reputation for excellence
Passion for delivering exceptional guest service
Key Requirements
At least 6 months of Front Office experience
Knowledge of Reservations Management systems desired
Experience in customer service environment
Experience working with a point of sale computer system