Director Of Student Accounts

University of Arkansas, Fayetteville

Fayetteville, Arkansas, United States
Base: $75,092 - $86,355; bonus/equity: not specifi...
Student cashiering operations
Collections and campus loans
Customer service management
The Director of Student Accounts will provide strong leadership and effective direction in the day-to-day operations of the customer-facing portion of the Treasurer's Office, including the University Cashiering Team, the Collections and Campus-Based Loans Team, and the Customer Service Team

Job Summary

  • The Director of Student Accounts will provide strong leadership and effective direction in the day-to-day operations of the customer-facing portion of the Treasurer's Office, including the University Cashiering Team, the Collections and Campus-Based Loans Team, and the Customer Service Team.
  • The role involves developing strategies that facilitate operations and improve efficiency, effectiveness, and customer service while ensuring compliance with federal, state and university statutes, regulations, policies and procedures.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a comprehensive benefits package including health insurance, tuition waivers, and retirement programs.

Matching Summary

The Director of Student Accounts will provide strong leadership and effective direction in the day-to-day operations of the customer-facing portion of the Treasurer's Office, including the University Cashiering Team, the Collections and Campus-Based Loans Team, and the Customer Service Team.

Salary

Base: $75,092 - $86,355; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Skills & Requirements

Must-have

  • Student Cashiering Operations
  • Collections and Campus Loans
  • Customer Service Management
  • Financial Compliance
  • System Implementation

Nice-to-have

  • Strategic Planning
  • Resource Allocation
  • Human Resources Management
  • Problem Identification and Resolution
  • Team Collaboration

Key Requirements

  • Bachelor's degree in accounting, finance, business administration, or related field
  • At least two years of customer service experience
  • At least two years of supervisory experience
  • At least two years of experience in higher education or financial setting
  • Legal authority to work in the United States

Work Rights

Not specified

Tailored Resume

Cover Letter