Manager - Claims Operations

728

Sydney, NSW, Australia
Not specified; salary reviews included; annual com...
Fully remote
Proven experience leading claims operations
Ctp or personal injury claims environment
Strong track record driving performance
The role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets

Job Summary

  • The role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets.
  • As a hands-on leader, you will coach Group Managers and Team Leaders to uplift capability and engagement within the team.
  • EML offers a diverse culture with work-from-home flexibility up to 2 days per week, comprehensive learning opportunities, and generous employee benefits including paid parental leave.

Matching Summary

The role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets.

Salary

Not specified; Salary reviews included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • CTP or personal injury claims environment
  • Strong track record driving performance
  • Confident stakeholder management skills
  • Hands-on leadership capability

Nice-to-have

  • Ability to balance customer outcomes and risk
  • Commercially minded approach
  • Resilient team builder
  • Experience shaping strategy
  • Commitment to continuous improvement

Key Requirements

  • Proven experience in CTP claims operations
  • Personal injury claims environment background
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter