Provide a key interface with the customer, supporting all aspects of the customer care process
Job Summary
Provide a key interface with the customer, supporting all aspects of the customer care process.
Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
Actively contribute to a very fast pasted positive team environment.
Matching Summary
Provide a key interface with the customer, supporting all aspects of the customer care process.
Skills & Requirements
Must-have
Exceptional customer service and support
Respond and manage customer calls
Manage sales inbox efficiently
Process sales and stock transfer orders
Maintain physical and digital filing systems
Excellent organization and planning skills
Microsoft Excel knowledge essential
Nice-to-have
Customer-oriented self-starter
Contribute to high-performance team
Collaborative and team approach
Comfortable with ambiguity and change
Resourcefulness to deliver high-quality service
Key Requirements
2-3 years' experience in Customer Service
Previous experience in Healthcare environment preferred
Previous experience in medical device/pharmaceutical regulatory environment is an advantage