Eagle Eye Centre Pte. Ltd. is seeking a Call Centre Associate in Singapore to handle communications, schedule appointments, and ensure a high level of patient satisfaction. The ideal candidate should possess a diploma and have strong customer service skills, with experience in call centers or healthcare being advantageous
Job Summary
The role involves managing incoming and outgoing calls while recording communications and appointment requests through various digital forms.
Employees are responsible for scheduling, postponing, and cancelling appointments directly on the company's Electronic Medical Record system.
The position requires maintaining high patient satisfaction by providing professional service-oriented responses to inquiries and referrals.
Matching Summary
Match Score: 80
Eagle Eye Centre Pte. Ltd. is seeking a Call Centre Associate in Singapore to handle communications, schedule appointments, and ensure a high level of patient satisfaction. The ideal candidate should possess a diploma and have strong customer service skills, with experience in call centers or healthcare being advantageous.
Skills & Requirements
Must-have
Incoming and outgoing call handling
Google Form Jotform Microsoft Forms usage
EMR system appointment scheduling
Patient inquiry response
5.5 days work week commitment
Nice-to-have
Customer oriented with excellent telephone etiquette