Reservations Executive

Sofitel London St James

London, United Kingdom
Base: not specified; bonus/equity: annual bonus of...
On-site
Previous reservations experience in hotel environment
Proficiency in opera pms or similar systems
Excellent verbal and written communication skills
The Reservations Executive is responsible for maximizing hotel revenue and guest satisfaction by efficiently handling all guest reservations

Job Summary

  • The Reservations Executive is responsible for maximizing hotel revenue and guest satisfaction by efficiently handling all guest reservations.
  • Employees receive a competitive compensation package including an annual bonus of £1,300.00 per year plus free stays in the UK or Ireland.
  • The role requires delivering consistent 5-star service aligned with Sofitel Signature Standards and achieving a target score of 95% or higher.

Matching Summary

The Reservations Executive is responsible for maximizing hotel revenue and guest satisfaction by efficiently handling all guest reservations.

Salary

Base: Not specified; Bonus/Equity: Annual bonus of £1,300.00; Benefits: Service charge included

Skills & Requirements

Must-have

  • Previous reservations experience in hotel environment
  • Proficiency in Opera PMS or similar systems
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to work under pressure in fast-paced environment

Nice-to-have

  • Sales-oriented mindset with upselling ability
  • Experience assisting groups coordinator during high demand
  • Knowledge of yield management techniques
  • Proactive approach to personalized guest service

Key Requirements

  • Previous experience in reservations, front office, or customer service within hospitality
  • Proficiency in hotel reservation systems like Opera
  • Microsoft Office proficiency

Work Rights

Not specified

Tailored Resume

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