Manager, Falcon Complete (remote, Gbr)

CrowdStrike

Reading, United Kingdom
Hybrid
Manage technical analyst teams
Deliver falcon complete managed service
Incident response and investigation
CrowdStrike protects the people, processes and technologies that drive modern organizations with the world’s most advanced AI-native platform

Job Summary

  • CrowdStrike protects the people, processes and technologies that drive modern organizations with the world’s most advanced AI-native platform.
  • Manage a team of technical analysts to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations.
  • Market leader in compensation and equity awards, comprehensive physical and mental wellness programs, competitive vacation and holidays for recharge.

Matching Summary

CrowdStrike protects the people, processes and technologies that drive modern organizations with the world’s most advanced AI-native platform.

Skills & Requirements

Must-have

  • Manage technical analyst teams
  • Deliver Falcon Complete managed service
  • Incident response and investigation
  • Customer liaison and service issues
  • Develop internal processes
  • Lead and coach technical teams

Nice-to-have

  • Develop and enhance service
  • Customer service skills
  • High pressure decision making
  • Translate technical information

Key Requirements

  • Management of operational teams
  • Incident handling experience
  • Incident remediation understanding
  • Forensic Analysis background
  • Network, cloud or infrastructure operations
  • Experience leading and coaching technical teams
  • Experience managing or leading incidents
  • Ability to handle high pressure situations

Work Rights

Not specified

Tailored Resume

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