Xfinity Retail Service Associate

Sky (Comcast)

Aurora, CO, United States
Base: $19.31; bonus/equity: commission/bonus eligi...
Mobile activations and customer education
Troubleshoot device and service issues
Customer support for mobile products
The Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities

Job Summary

  • The Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.
  • RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
  • Comcast provides best-in-class Benefits to eligible employees, connecting you to the support you need when it matters most.

Matching Summary

The Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.

Salary

Base: $19.31; Bonus/Equity: Commission/Bonus eligible; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Mobile activations and customer education
  • Troubleshoot device and service issues
  • Customer support for mobile products
  • Maintain store environment
  • Process returns and exchanges

Nice-to-have

  • Enthusiastic learner and advocate
  • Win as a team through collaboration
  • Own the customer experience
  • Foster and support a culture of inclusion

Key Requirements

  • High School Diploma / GED
  • 0-2 Years Relevant Work Experience

Work Rights

Not specified

Tailored Resume

Cover Letter