Dutch-speaking Service Desk Supervisor

Unisys

Advanced dutch verbal and written communication skills
Strong english communication across staff levels
2+ years people management experience
The Service Desk Supervisor will supervise a Service Desk Team, review service levels, schedule staff, and identify training needs

Job Summary

  • The Service Desk Supervisor will supervise a Service Desk Team, review service levels, schedule staff, and identify training needs.
  • This role requires working closely with the Operations Manager to maintain and improve the service desk while directly managing employees.
  • Candidates must demonstrate strong leadership, coaching, and mentoring skills alongside advanced Dutch and English communication abilities.

Matching Summary

The Service Desk Supervisor will supervise a Service Desk Team, review service levels, schedule staff, and identify training needs.

Skills & Requirements

Must-have

  • Advanced Dutch verbal and written communication skills
  • Strong English communication across staff levels
  • 2+ years people management experience
  • 2+ years customer service position experience
  • Hands-on escalation management experience
  • Solid knowledge of ITIL processes

Nice-to-have

  • Additional language knowledge beyond Dutch and English
  • ITIL v3 foundation or intermediate certifications
  • Customer-first attitude and high-performance driven personality
  • Ability to think tactically and strategically
  • Experience in an IT services organization

Key Requirements

  • 2+ years experience in people management
  • 2+ years experience in Customer Service
  • Solid knowledge of ITIL processes
  • Advanced Dutch and English language skills
  • Experience in IT services organization

Work Rights

Not specified

Tailored Resume

Cover Letter