Unisys UK is seeking a Service Desk Team Leader to provide Tier 1 and Tier 2 support, troubleshooting complex hardware and software issues while assisting L1 and L2 support agents. The role requires 2-4 years of experience and a high school diploma or GED, with a focus on problem-solving and communication skills
Job Summary
This role provides Tier 1 and Tier 2 support while troubleshooting and resolving complex hardware, software, and network issues.
The successful candidate will identify root causes of problems and take responsibility for timely solutions while escalating unusual issues when necessary.
You will support L1 and L2 agents in day-to-day questions related to client incidents, requests, and queries using strong analytical skills.
Matching Summary
Match Score: 85
Unisys UK is seeking a Service Desk Team Leader to provide Tier 1 and Tier 2 support, troubleshooting complex hardware and software issues while assisting L1 and L2 support agents. The role requires 2-4 years of experience and a high school diploma or GED, with a focus on problem-solving and communication skills.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting
Root cause analysis capabilities
Voice communications system support
Nice-to-have
Strong analytical problem solving skills
Ability to communicate with non-technical users
Experience with Unisys applications
Client proprietary software knowledge
Key Requirements
High School Diploma or GED required
2-4 years' experience in area of responsibility
Technical certification or Associate Degree may be required