Nam Payroll Contact Center Jr. Analyst (english Speaker)

Johnson & Johnson

Bogotá, Distrito Capital, Colombia
**
Bilingual english and spanish
2 years payroll customer service experience
Bachelor's degree required
** Johnson & Johnson is seeking a NAM Payroll Contact Center Jr. Analyst who will serve as the first point of contact for payroll-related inquiries from North American employees. The ideal candidate should be bilingual in English and Spanish and possess at least two years of payroll customer service experience. **

Job Summary

  • This role serves as the primary point of contact for North American employees regarding payroll inquiries via phone, chat, and case submissions.
  • The position requires leveraging knowledge bases and policies to deliver accurate information while managing escalations within a fast-paced environment.
  • Johnson & Johnson offers an inclusive work culture where employees contribute to global healthcare solutions impacting over a billion people.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a NAM Payroll Contact Center Jr. Analyst who will serve as the first point of contact for payroll-related inquiries from North American employees. The ideal candidate should be bilingual in English and Spanish and possess at least two years of payroll customer service experience. **

Skills & Requirements

Must-have

  • Bilingual English and Spanish
  • 2 years payroll customer service experience
  • Bachelor's degree required

Nice-to-have

  • Experience with multi-state payroll
  • Familiarity with SAP or Workday systems
  • Global shared service center experience

Key Requirements

  • Minimum 2 years in payroll customer service
  • Bachelor's degree required
  • Fluency in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter