Game Customer Support Lead

Razer Gold

Singapore
Not specified; not specified; not specified
Not specified
Mobile game support operations
Omnichannel communication strategies
Zendesk or helpshift experience
Razer Gold is seeking a Game Customer Support Lead to define and execute a support framework for mobile game publishing, focusing on high-quality player experiences across Southeast Asia and emerging markets. The ideal candidate will have extensive experience in customer support within the gaming industry, particularly in managing omnichannel support and VIP programs

Matching Summary

Match Score: 85

Razer Gold is seeking a Game Customer Support Lead to define and execute a support framework for mobile game publishing, focusing on high-quality player experiences across Southeast Asia and emerging markets. The ideal candidate will have extensive experience in customer support within the gaming industry, particularly in managing omnichannel support and VIP programs.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Mobile game support operations
  • Omnichannel communication strategies
  • Zendesk or Helpshift experience
  • FAQ and SOP development
  • VIP program management

Nice-to-have

  • Fluency in SEA languages
  • Live ops experience
  • Data-driven decision making
  • Fast-paced environment adaptability

Key Requirements

  • 3-5 years in mobile gaming support
  • Hands-on experience with Zendesk/Helpshift
  • Proven ability to build FAQs and SOPs
  • Experience managing VIP loyalty programs

Work Rights

Not specified

Tailored Resume

Cover Letter