Software Uat Support

Acquire Intelligence

Quezon City, Philippines
First and second line technical support
Log, track, and manage incidents
Diagnose and resolve hardware, software, application issues
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients

Job Summary

  • We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
  • Provide first and second line technical support for IT systems, applications, and end user environments.
  • Support UAT planning activities, including test approach, scope, and timelines aligned to release plans.

Matching Summary

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Skills & Requirements

Must-have

  • First and second line technical support
  • Log, track, and manage incidents
  • Diagnose and resolve hardware, software, application issues
  • Support UAT planning activities
  • Assist in creating UAT test cases
  • Validate UAT readiness

Nice-to-have

  • Innovation and teamwork
  • Global clients
  • A-Team and A-Life

Key Requirements

  • Domain experience (Finance, Accounting, ERP, CRM, HR, Data/BI)
  • Experience with ITSM tools (ServiceNow, Jira Service Management, Zendesk)
  • Compliance with SLAs, KPIs, and service quality standards

Work Rights

Not specified

Tailored Resume

Cover Letter