Major Incident Manager ,assistant Vice President

State Street UK

Kilkenny, Ireland
On-site
Enterprise-wide production stability
Rapid resolution of it incidents
24/7 technical bridge operations
State Street UK is seeking a Major Incident Manager, Assistant Vice President, to provide strategic leadership in ensuring IT production stability and service continuity. The role focuses on managing major IT incidents, driving rapid resolution, and overseeing critical incident response processes across complex environments

Job Summary

  • The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity.
  • This role is accountable for managing major IT incidents, driving rapid resolution to minimize business impact, and overseeing critical incident response processes across complex environments.
  • By establishing IT Service Management (ITSM) best practices, leveraging advanced ITSM tools, and leading cross-functional teams during high-pressure situations, the AVP strengthens operational resilience, safeguards service integrity, and ensures timely remediation of issues.

Matching Summary

Match Score: 85

State Street UK is seeking a Major Incident Manager, Assistant Vice President, to provide strategic leadership in ensuring IT production stability and service continuity. The role focuses on managing major IT incidents, driving rapid resolution, and overseeing critical incident response processes across complex environments.

Skills & Requirements

Must-have

  • Enterprise-wide production stability
  • Rapid resolution of IT incidents
  • 24/7 technical bridge operations
  • ITSM best practices
  • Global cross-functional team leadership

Nice-to-have

  • Proactive health checks
  • Weekend shift availability
  • Adaptive leadership
  • Composure under pressure

Key Requirements

  • 5+ years of experience in IT Service Management
  • ITIL Certification (Intermediate or Expert level)
  • Bachelor’s degree in IT, Computer Science, or related field

Work Rights

Not specified

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