Customer Service Advisor - Mactan 2026

Concentrix

Cebu, Philippines
Not specified
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Concentrix is seeking a Customer Service Advisor for their Mactan 2026 location in Cebu, Philippines. The role involves providing customer support through various communication channels while ensuring adherence to performance metrics and fostering positive customer relationships

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
  • Candidates must be dependable with strong attention to detail and demonstrate patience in all customer contact situations while maintaining a professional tone.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor for their Mactan 2026 location in Cebu, Philippines. The role involves providing customer support through various communication channels while ensuring adherence to performance metrics and fostering positive customer relationships.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to work rotating shifts

Nice-to-have

  • Three to six months relevant experience
  • Demonstrate empathy with customers
  • Skilled in multi-tasking and adaptability

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to rotate shifts

Work Rights

Not specified

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