Senior Major Incident Manager With Banking / Finance Domain – 24/7 Rotational Shift
Fidelity National Information Services
7-11 years major incident management experience
Hands-on banking / finance domain knowledge
24/7 rotational shift availability
This role requires leading the incident response team to manage critical service disruptions within a production environment while ensuring all service level agreements are met
Job Summary
This role requires leading the incident response team to manage critical service disruptions within a production environment while ensuring all service level agreements are met.
The successful candidate will be responsible for developing and maintaining incident management playbooks, training team members, and coordinating regular disaster recovery exercises.
FIS offers a modern international work environment with opportunities for professional education and personal development as part of a collaborative and innovative team.
Matching Summary
This role requires leading the incident response team to manage critical service disruptions within a production environment while ensuring all service level agreements are met.
Skills & Requirements
Must-have
7-11 years Major Incident Management experience
Hands-on Banking / Finance domain knowledge
24/7 rotational shift availability
Global incident management across data centers
Incident lifecycle coordination and escalation
Nice-to-have
Knowledge of FIS products and services
Basic financial analysis principles and ratios
Experience with disaster recovery exercises
Strong multi-tasking and analytical skills
Key Requirements
7-11 years of Major Incident Management experience
Proven hands-on experience in Banking / Finance domain