Drive efficient processes to deliver unmatched customer service within the Claims Optimization team
Job Summary
Drive efficient processes to deliver unmatched customer service within the Claims Optimization team.
Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions.
Facilitate strategic vision workshops to reinvent claims processes, integrating relevant AI use cases to increase efficiency and enhance the customer experience.
Matching Summary
Drive efficient processes to deliver unmatched customer service within the Claims Optimization team.
Salary
Base: 94,200 - 115,200; Bonus/Equity: Annual bonus target 12% (up to double target), ESPP with 50% match; Benefits: Flexible work, extra days off, telemedicine, wellness account, share plan, defined benefit pension plan
Skills & Requirements
Must-have
Continuous improvement mindset
Process excellence
Data analysis and synthesis
Stakeholder communication
Project management experience
Change management experience
Nice-to-have
Strategic thinking with rigorous execution
Intellectual curiosity
Positive attitude and team player
Comfortable with ambiguity
AI use case integration
Key Requirements
8+ years of experience in consulting, analysis, management, or comparable role
Lean Six Sigma certification (Green Belt or Black Belt)
Insurance sector experience
Intermediate-to-advanced Microsoft Office proficiency