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Auto Club Enterprises is seeking an Ace IT Supervisor for their Service Desk in Costa Mesa, CA. The role involves overseeing technical support operations, mentoring staff, and collaborating with cross-functional teams to enhance service delivery and user experience.
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Job Summary
The role is instrumental in delivering reliable, high-quality technical support to internal employees across a multi-site environment.
Candidates will lead and mentor Service Desk staff while overseeing daily operations to ensure timely response and consistent service quality.
The company offers remarkable benefits including health coverage, 401(K) with match, pension, tuition assistance, and paid parental leave.
Matching Summary
Match Score: 75
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Auto Club Enterprises is seeking an Ace IT Supervisor for their Service Desk in Costa Mesa, CA. The role involves overseeing technical support operations, mentoring staff, and collaborating with cross-functional teams to enhance service delivery and user experience.
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Salary
Base: $109,500.00 - $146,200.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance
Skills & Requirements
Must-have
3+ years technical support experience
Leadership and supervisory responsibilities
Root cause analysis and resolution
Staff development and coaching skills
ITSM platform documentation expertise
Nice-to-have
Experience with automation tools
Familiarity with self-service solutions
Strong cross-functional collaboration
Proactive problem-solving mindset
Process improvement initiative drive
Key Requirements
3+ years proven experience in technical support or service desk
Leadership or supervisory responsibilities required
Experience in staff development and coaching
Ability to develop and enforce performance metrics