QBE Insurance is seeking a Motor Claims First Response - Customer Advisor to engage with customers and manage motor claims in a fast-paced environment. The role focuses on providing excellent customer service and requires strong communication skills, attention to detail, and a positive attitude. Comprehensive training will be provided, making it suitable for candidates without prior experience in the field
Job Summary
Serve as the initial contact for customers reporting motor incidents, providing exceptional customer service.
Accurately log incident details, provide clear guidance, and deliver timely updates throughout the claims process.
QBE offers comprehensive training, a positive work environment, and benefits including 30 days holiday, private medical insurance, and family-friendly policies.
Matching Summary
Match Score: 85
QBE Insurance is seeking a Motor Claims First Response - Customer Advisor to engage with customers and manage motor claims in a fast-paced environment. The role focuses on providing excellent customer service and requires strong communication skills, attention to detail, and a positive attitude. Comprehensive training will be provided, making it suitable for candidates without prior experience in the field.
Skills & Requirements
Must-have
Customer service excellence
Accurate incident logging
Timely customer updates
Professionalism and empathy
Microsoft Word and Excel proficiency
Nice-to-have
Positive attitude and drive
Team player
Adaptability to evolving needs
Key Requirements
No prior experience necessary, comprehensive training provided
Excellent organizational and time management skills
Good verbal and written communication skills
Ability to prioritize and manage workload efficiently
Ability to handle sensitive situations with empathy and professionalism