Assistant Director - Service Excellence

Ernst & Young Global Ltd

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Lean six sigma methodology expertise
Power bi dashboard visualization skills
Vba macros automation experience
** Ernst & Young Global Ltd is seeking an Assistant Director for Service Excellence to lead continuous improvement initiatives within their Global Delivery Services. The ideal candidate will have over nine years of experience in process improvement, strong Lean Six Sigma knowledge, and excellent stakeholder management skills. **

Job Summary

  • The role involves leading and mentoring continuous improvement projects globally using Lean Six Sigma methodology to drive efficiency.
  • Candidates will be responsible for creating value through advanced data visualization on Power BI dashboards and automating processes using VBA and MS Power Platforms.
  • This position requires managing multiple independent projects while engaging with stakeholders to build a strong quality culture within the organization.

Matching Summary

Match Score: 75

** Ernst & Young Global Ltd is seeking an Assistant Director for Service Excellence to lead continuous improvement initiatives within their Global Delivery Services. The ideal candidate will have over nine years of experience in process improvement, strong Lean Six Sigma knowledge, and excellent stakeholder management skills. **

Skills & Requirements

Must-have

  • Lean Six Sigma methodology expertise
  • Power BI dashboard visualization skills
  • VBA Macros automation experience
  • DAX functions proficiency in Power BI
  • MS Power Platform technical skills
  • Stakeholder management across levels
  • Continuous improvement project leadership

Nice-to-have

  • Robotics Process Automation exposure
  • Alteryx and Python machine learning knowledge
  • NLP techniques for GUI creation
  • PMP or similar project management certification
  • Sharepoint and Microsoft Flows skills
  • Quality culture building initiatives
  • Data mining and exploratory analysis

Key Requirements

  • Over 9 years of overall work experience
  • Experience in transformations and re-engineering
  • Six Sigma GB/BB certification preferred
  • Strong background in MIS and data analysis
  • Excellent communication and presentation skills

Work Rights

Not specified

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