Sr. Tier 2 Helpdesk Specialist

Leidos UK

Fort Belvoir, VA, United States
Base: $65,650.00 - $118,675.00; bonus/equity: not ...
Fully remote
Active dod ts/sci clearance required
Iat level ii (sec+) certification
Remedy or service now ticketing experience
The role provides enterprise-wide IT support for the DTRA I3TS program to consolidate and modernize mission capabilities

Job Summary

  • The role provides enterprise-wide IT support for the DTRA I3TS program to consolidate and modernize mission capabilities.
  • Candidates must troubleshoot complex technical issues on both classified and unclassified systems while adhering to strict SLA commitments.
  • Leidos seeks individuals who disrupt the status quo and refuse to fail rather than those who simply follow instructions.

Matching Summary

The role provides enterprise-wide IT support for the DTRA I3TS program to consolidate and modernize mission capabilities.

Salary

Base: $65,650.00 - $118,675.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Active DOD TS/SCI clearance required
  • IAT Level II (SEC+) certification
  • Remedy or Service Now ticketing experience
  • Windows Server and Cisco environment knowledge
  • Remote desk takeover tools usage

Nice-to-have

  • Experience with automated call distribution systems
  • ITIL, HDI, or Lean Six Sigma certification
  • Knowledge Base Article creation skills
  • Disruptive mindset and refusal to fail culture

Key Requirements

  • Bachelor's degree with 4-8 years experience
  • Current active DOD TS/SCI security clearance
  • IAT Level II (SEC+) certification prior to start
  • 2+ years IT ticketing system experience
  • 1+ year remote desk takeover tool experience

Work Rights

Must have US citizenship for TS/SCI clearance

Tailored Resume

Cover Letter