The company is a leading provider of German and international industry software, focusing on digital education solutions and aiming to expand its market position
Job Summary
The company is a leading provider of German and international industry software, focusing on digital education solutions and aiming to expand its market position.
The Director of Operations will be responsible for leading Professional Services and IT Support teams, ensuring smooth operational processes, and working closely with Sales and Management.
Benefits include flexible working hours, remote work, 30 days of vacation, diverse development programs, financial benefits, and health promotion.
Matching Summary
The company is a leading provider of German and international industry software, focusing on digital education solutions and aiming to expand its market position.
Skills & Requirements
Must-have
End-to-end operational responsibility
Customer satisfaction and escalation management
Project, process, and performance management
Economic steering of operations
Cross-functional collaboration
Team leadership and development
Nice-to-have
Continuous improvement mindset
Open company culture
Proactive customer communication
Key Requirements
Several years of senior operations/leadership experience
Proven leadership experience in team building
Strong understanding of operations and process management
Experience in escalation, incident, and customer management
Ability to economically steer operational units
Experience in Operational Excellence/Continuous Improvement