Quality Supervisor

Acquire Intelligence Australia Pty Ltd

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Lead and develop qa team members
Conduct calibration sessions and triad coaching
Analyze quality metrics and trends
** Acquire Intelligence Australia Pty Ltd is seeking a Quality Supervisor to lead and develop a team of Quality Analysts (QAs) responsible for ensuring high-quality service and compliance in a contact center environment. The role involves coaching, data analysis, and collaboration with various teams to enhance performance and customer experience. **

Job Summary

  • The role involves leading a team of Quality Analysts to promote positive customer experiences and ensure strict adherence to compliance requirements.
  • Responsibilities include facilitating calibration sessions, analyzing performance data, and collaborating with Operations and Training to meet client goals.
  • The position requires ensuring all employee information is handled securely in accordance with company Information Security and Data Privacy policies.

Matching Summary

Match Score: 75

** Acquire Intelligence Australia Pty Ltd is seeking a Quality Supervisor to lead and develop a team of Quality Analysts (QAs) responsible for ensuring high-quality service and compliance in a contact center environment. The role involves coaching, data analysis, and collaboration with various teams to enhance performance and customer experience. **

Skills & Requirements

Must-have

  • Lead and develop QA team members
  • Conduct calibration sessions and triad coaching
  • Analyze quality metrics and trends
  • Ensure compliance with data privacy policies
  • Collaborate with Operations and Training teams

Nice-to-have

  • Foster innovative team culture
  • Drive continuous improvement initiatives
  • Mentor Team Leaders and Trainers

Key Requirements

  • Experience leading QA teams
  • Knowledge of contact center operations
  • Proficiency in data analysis tools

Work Rights

Not specified

Tailored Resume

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