Evercommerce - Technical Support Analyst Ii (in-office: Denver, Colorado)

EverCommerce

Denver, Colorado, US
Base: $75,000 to $85,000 usd py; bonus/equity: emp...
Fully remote
4-6 years customer service experience
Windows and mac enterprise troubleshooting
Microsoft office 365 proficiency
This role provides advanced end-user and systems support while partnering closely with the IAM team to maintain corporate environment integrity

Job Summary

  • This role provides advanced end-user and systems support while partnering closely with the IAM team to maintain corporate environment integrity.
  • Candidates will deliver concierge-level support to executives and senior leaders through in-person assistance at the Denver headquarters.
  • The position includes participation in a rotating on-call schedule to ensure system uptime for the global workforce outside standard hours.

Matching Summary

This role provides advanced end-user and systems support while partnering closely with the IAM team to maintain corporate environment integrity.

Salary

Base: $75,000 to $85,000 USD per year; Bonus/Equity: Employee Stock Purchase Program available; Benefits: Day 1 health/wellness, 401k match, FTO time-off

Skills & Requirements

Must-have

  • 4-6 years customer service experience
  • Windows and Mac enterprise troubleshooting
  • Microsoft Office 365 proficiency
  • Identity management and MFA setup
  • In-office Denver Colorado location

Nice-to-have

  • Concierge-level support experience
  • Proactive problem-solving mindset
  • Experience with Okta or EntraID
  • Jira Service Management knowledge
  • Vendor engagement skills

Key Requirements

  • Associate's degree or CompTIA A+/Network+
  • Eligible to work without sponsorship
  • Willingness to commute daily to Denver office

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter