Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations
Job Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Demonstrate a strong sense of urgency for sensitive issues and develop understanding of user interfaces to investigate customer queries.
This position is a night-shift role within a 24/7 team environment, with rosters scheduled in advance.
Matching Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Skills & Requirements
Must-have
Customer service and technical support
Written and spoken English communication
Night-shift role
24/7 team environment
Sense of urgency for sensitive issues
Teamwork and interpersonal skills
Nice-to-have
Strong analytical mindset
Troubleshooting skills
Organizational abilities
Efficiency under pressure
Proactive attitude
Managing complex and ambiguous matters
Key Requirements
Bachelor's degree or equivalent technical experience
Airline Industry background
Professional fluency in written and spoken English
Excellent telephone manners and customer service skills