The role involves resolving telephone inquiries and managing three concurrent chat sessions for customers in both English and French
Job Summary
The role involves resolving telephone inquiries and managing three concurrent chat sessions for customers in both English and French.
Candidates must navigate computer systems to track calls, gather information, and effectively resolve customer issues while meeting productivity objectives.
The position requires flexibility to work night shifts and overtime during peak periods within a fast-paced Client Care Centre environment.
Matching Summary
The role involves resolving telephone inquiries and managing three concurrent chat sessions for customers in both English and French.
Skills & Requirements
Must-have
1 year inbound call center experience
Fluency in English and French languages
Ability to handle 3 concurrent chats
Typing speed of 25 words per minute
95% typing accuracy requirement
Nice-to-have
Previous BPO work in Healthcare or Insurance
Proactive customer service approach
Empathy and emotional control skills
Positive attitude in high-pressure environment
Strong team player with open feedback mindset
Key Requirements
Minimum 1 year inbound call center experience
Fluency in spoken and written English and French
Proficiency with Windows operating systems
Experience in Healthcare or Insurance sector preferred