Strong technical troubleshooting and coordination skills
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Clariticloudinc is seeking a Technical Account Manager to enhance customer support and ensure high-quality technical engagement for clients with Premium Support. The role involves coordinating technical communication, managing escalations, and providing proactive guidance to customers in a remote work environment.
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Job Summary
The role empowers governments to deliver exceptional citizen experiences by serving as the dedicated technical lead for Premium Support customers.
The Technical Account Manager owns technical execution, escalation management, and cross-functional coordination to ensure timely resolution of issues.
Success in this high-impact role requires maintaining clear communication between customers and internal teams while driving proactive product readiness.
Matching Summary
Match Score: 75
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Clariticloudinc is seeking a Technical Account Manager to enhance customer support and ensure high-quality technical engagement for clients with Premium Support. The role involves coordinating technical communication, managing escalations, and providing proactive guidance to customers in a remote work environment.
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Skills & Requirements
Must-have
5-7 years technical account management experience
Enterprise SaaS platform support experience
Strong technical troubleshooting and coordination skills
Experience with ticketing systems and SLA management
Proven ability to manage customer escalations
Nice-to-have
Background in government technology or permitting
Experience with complex highly configured environments
Familiarity with release and change management best practices
Strong program management and organizational skills
Ability to communicate effectively under pressure
Key Requirements
5-7+ years in Technical Account Management or similar role
3+ years supporting Enterprise SaaS platforms
Experience owning customer communication in enterprise support
Background with support tooling and incident management