Guest Relations Executive

Hotel Chadstone Melbourne MGallery

London, United Kingdom
Competitive salary; depyrtmental incentives + a lo...
On-site
Luxury service standards
Guest engagement
Handling vip guests
We redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence

Job Summary

  • We redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
  • Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
  • Discover a world of unparalleled perks tailored just for you: Competitive Salary, departmental incentives and a loyalty bonus of £1,300.

Matching Summary

We redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.

Salary

Competitive Salary; departmental incentives and a loyalty bonus of £1,300; Employee Benefit Card, Free Stays in the UK or Ireland (4 nights/year), Sofitel Experience, Complimentary Meals While on Duty, Special Rates in F&B, Rooms & Spa

Skills & Requirements

Must-have

  • luxury service standards
  • guest engagement
  • handling VIP guests
  • guest complaints
  • special requests
  • English fluency

Nice-to-have

  • playfully elegant experience
  • professional growth
  • diversity and inclusion
  • additional languages
  • well-being initiatives

Key Requirements

  • Previous experience in guest relations
  • Previous experience in front office
  • Previous experience in customer service
  • luxury hotel environment
  • five-star hospitality environment
  • hotel PMS systems knowledge
  • Ability to work shifts

Work Rights

Not specified

Tailored Resume

Cover Letter