Customer Journey Expert – Web Channels (oneweb Nl)

224

Amsterdam, NL
2d onsite
Customer journey expert experience
Bloomreach cms platform knowledge
Llm-based content guard usage
You will take end-to-end product ownership of ING's Dutch web channels including ING.nl and Mijn ING

Job Summary

  • You will take end-to-end product ownership of ING's Dutch web channels including ING.nl and Mijn ING.
  • A key focus involves leveraging an internally developed LLM-based Content Guard model to analyze and safeguard web content quality.
  • The role offers hybrid working with a minimum of two days in the Amsterdam office and extensive opportunities for professional growth.

Matching Summary

You will take end-to-end product ownership of ING's Dutch web channels including ING.nl and Mijn ING.

Skills & Requirements

Must-have

  • Customer Journey Expert experience
  • Bloomreach CMS platform knowledge
  • LLM-based Content Guard usage
  • Strategic vision and roadmap definition
  • Fluent Dutch language skills

Nice-to-have

  • AI-driven model affinity
  • International stakeholder influence
  • Decentralized ownership experience
  • Proactive structured approach
  • Scalable web standards expertise

Key Requirements

  • Experience as Customer Journey Expert or Product Owner
  • Strong proficiency with web platforms and Bloomreach CMS
  • Fluent written and spoken Dutch required
  • Excellent English communication skills mandatory

Work Rights

Must be located in the Netherlands

Tailored Resume

Cover Letter