Customer Service Advisor (hotline) - 12 Months Contract

AIA Group

Hk, Hong Kong
Handle customer enquiries and complaints
Report problems and complaints
Document call activities in system
Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process

Job Summary

  • Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process.
  • Engage with customers through proactive communication for follow-up cases and work closely with AIAHK Business Partners to resolve complaints.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process.

Skills & Requirements

Must-have

  • Handle customer enquiries and complaints
  • Report problems and complaints
  • Document call activities in system
  • Achieve performance targets

Nice-to-have

  • Passion for customer centricity
  • Proactive communication
  • Work under pressure
  • Self-initiative

Key Requirements

  • Higher Diploma, Associate Degree, or University Degree
  • Good command of English and Chinese
  • PC skills
  • IIQE Paper 1&3 holder is essential
  • IIQE 2&5 is preferred

Work Rights

Not specified

Tailored Resume

Cover Letter