Retirement Benefits Counselor

ncdoi.gov

Unknown, Unknown, US
Base: $47,703 - $55,209; bonus/equity: not specifi...
Hybrid
Retirement counseling and education
Explaining statute details and legislative interpretations
Subject matter expert in retirement matters
The North Carolina Department of State Treasurer is seeking a Retirement Benefits Counselor who will assist state and local government employees with retirement and benefit inquiries. This hybrid position requires strong customer service skills and a background in retirement systems, with a focus on counseling and educating members

Job Summary

  • The primary purpose of this position is to assist active & retired state and local government employees, beneficiaries, employers and agencies with retirement and benefit inquiries by counseling and educating them on benefit programs administered by the Retirement Systems Division.
  • This role requires extensive training, including a mandatory 8-week new hire class, ongoing quarterly refresher trainings, and a 9-month re-assessment followed by a 4-week Disability training class within the first 18 months of employment.
  • This position currently qualifies for a hybrid telework option with routine office and remote workdays, and the State of North Carolina offers excellent comprehensive benefits including health insurance, retirement plans, and paid leave.

Matching Summary

Match Score: 85

The North Carolina Department of State Treasurer is seeking a Retirement Benefits Counselor who will assist state and local government employees with retirement and benefit inquiries. This hybrid position requires strong customer service skills and a background in retirement systems, with a focus on counseling and educating members.

Salary

Base: $47,703 - $55,209; Bonus/Equity: Not specified; Benefits: State Health Benefits, retirement plans, NC Flex, paid leave

Skills & Requirements

Must-have

  • Retirement counseling and education
  • Explaining statute details and legislative interpretations
  • Subject matter expert in retirement matters
  • Customer service awareness
  • Researching complex benefit provisions

Nice-to-have

  • Assisting active & retired employees
  • Liaison between sections and members
  • Mentoring and quality training of new personnel

Key Requirements

  • Bachelor’s degree or equivalent combination of training and experience
  • Two (2) years of related experience
  • Must pass mandatory 8-week new hire training class
  • Must complete a 9-month re-assessment
  • Must pass on-going weekly quality assessments

Work Rights

Not specified

Tailored Resume

Cover Letter