IT Service Delivery Manager (with Cisco knowledge, Contract, up to $6000) #IRT
RECRUIT EXPRESS PTE LTD
Singapore, Singapore
Up to $6,000; contract basis; not specified pm
Cisco knowledge required
Itil foundation v3 or v4 certification
Itsm platform experience like servicenow
The role involves achieving committed SLAs, operational efficiency, and high customer satisfaction scores while owning the customer support process
Job Summary
The role involves achieving committed SLAs, operational efficiency, and high customer satisfaction scores while owning the customer support process.
Candidates will be responsible for developing a competent team, establishing case management practices, and driving continuous improvement in support offerings.
This position requires analyzing support metrics, managing escalated issues, and creating internal documentation to ensure service levels are maintained.
Matching Summary
Match Score: 85
The role involves achieving committed SLAs, operational efficiency, and high customer satisfaction scores while owning the customer support process.
Salary
Up to $6000; Contract basis; Not specified
Skills & Requirements
Must-have
Cisco knowledge required
ITIL Foundation v3 or v4 certification
ITSM platform experience like ServiceNow
Customer support SLA management
Team leadership and development
Nice-to-have
ISO related certifications
Strong documentation skills
Continuous improvement mindset
Excellent time management abilities
Senior management reporting experience
Key Requirements
3 years of relevant industry experience
ITIL Foundation v3, v4 or higher certification
Experience with ITSM platforms such as ServiceNow or Remedy