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Holly Hunt Enterprises Inc. is seeking a Manager of Systems Engineering to lead a team of Level 2 technicians in delivering exceptional IT support. The role emphasizes team management, operational oversight, communication, collaboration, and process improvement within a culture that values diversity and inclusivity.
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Job Summary
The Manager, Systems Engineering is responsible for overseeing a team of Level 2 technicians to ensure the delivery of exceptional IT support.
This role involves monitoring performance metrics such as ticket volumes and resolution times to consistently meet service-level agreements.
HermanMiller values diversity and inclusion, hiring qualified applicants representing a wide range of backgrounds and abilities to build a sustainable future.
Matching Summary
Match Score: 75
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Holly Hunt Enterprises Inc. is seeking a Manager of Systems Engineering to lead a team of Level 2 technicians in delivering exceptional IT support. The role emphasizes team management, operational oversight, communication, collaboration, and process improvement within a culture that values diversity and inclusivity.
**
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Team leadership in technical support environment
Monitoring performance metrics and SLAs
Managing work schedules and workload balancing
Conducting coaching sessions and performance reviews
Analyzing ticket drivers for root causes
Nice-to-have
Fostering culture of collaboration and continuous improvement
Encouraging intra-team mentoring and cross-collaboration
Promoting positive and inclusive team culture
Experience with Mainsite IT Depot activities
Ability to handle escalations effectively
Key Requirements
Strong leadership and people management skills
Experience supervising teams in technical support
Advanced knowledge of IT support processes and tools