Vp, Customer Success

Uniphore

Palo Alto, CA, United States
Base: $212,000 - $291,500; bonus/equity: annual in...
Customer success leadership
Enterprise technology customer retention
Ai/ml technical fluency
Uniphore is a leading B2B AI-native company driving business outcomes across multiple industry verticals with a multimodal AI architecture centered on customers

Job Summary

  • Uniphore is a leading B2B AI-native company driving business outcomes across multiple industry verticals with a multimodal AI architecture centered on customers.
  • The VP of Customer Success will own the entire customer lifecycle and lead zero-churn execution during a major platform transition while building CX infrastructure to scale net revenue retention significantly.
  • This role offers a competitive salary, annual incentives, pre-IPO stock options, comprehensive benefits, and a supportive paid leave policy in a fast-growing AI category company.

Matching Summary

Uniphore is a leading B2B AI-native company driving business outcomes across multiple industry verticals with a multimodal AI architecture centered on customers.

Salary

Base: $212,000 - $291,500; Bonus/Equity: Annual incentive and pre-IPO stock options; Benefits: Medical, dental, vision, 401(k) match, paid time off and holidays

Skills & Requirements

Must-have

  • Customer Success leadership
  • Enterprise technology customer retention
  • AI/ML technical fluency
  • Global CX organization scaling
  • Customer lifecycle management
  • Data-driven customer success strategy
  • Cross-functional collaboration

Nice-to-have

  • Growth-stage company experience
  • Executive presence and communication
  • Builder's mindset and operational intensity
  • Customer empathy culture
  • Experience with regulated industries
  • Familiarity with contact center technology

Key Requirements

  • 10+ years Customer Success leadership
  • 5+ years senior leadership global CX
  • Experience with AI/ML enterprise products
  • High-growth technology company experience
  • C-suite engagement and executive sponsorship
  • Data-driven KPI and health score management
  • US work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter