The role acts as a business partner and discipline guardian to ensure WFM insights are consistently adopted in operational decision-making
Job Summary
The role acts as a business partner and discipline guardian to ensure WFM insights are consistently adopted in operational decision-making.
You will shift Operations from reactive, short-term workforce decisions toward planned, data-driven execution to protect service, cost, and scalability outcomes.
This individual contributor role provides dotted-line mentorship to Intraday and Scheduling Specialists without direct people management accountability.
Matching Summary
The role acts as a business partner and discipline guardian to ensure WFM insights are consistently adopted in operational decision-making.
Skills & Requirements
Must-have
Workforce Management discipline expertise
Data-driven operational decision making
Stakeholder transition management
Governance framework auditing
Scenario steering and trade-off analysis
Nice-to-have
Mentorship and coaching capabilities
Ability to challenge decisions constructively
Experience with service scale operating principles