Senior Manager, Expert Services

AlphaSense

Central, Singapore
On-site
6+ years operational experience
3+ years managing teams of 10+
Data analysis for operational decisions
The role is responsible for aggressively securing and expanding call volume within the customer base while driving operational excellence

Job Summary

  • The role is responsible for aggressively securing and expanding call volume within the customer base while driving operational excellence.
  • Candidates must demonstrate success in leading high-performing teams and translating business objectives into actionable operational strategies.
  • The position requires fostering a culture of exceptional service and retaining key customer accounts through innovative relationship management.

Matching Summary

The role is responsible for aggressively securing and expanding call volume within the customer base while driving operational excellence.

Skills & Requirements

Must-have

  • 6+ years operational experience
  • 3+ years managing teams of 10+
  • Data analysis for operational decisions
  • Strategic staffing and talent recruitment
  • High proficiency in KPI tracking

Nice-to-have

  • Exceptional executive communication skills
  • Culture of continuous learning
  • Ability to forge cross-functional partnerships
  • Strong work ethic and persistence
  • Customer-centric growth mindset

Key Requirements

  • 6+ years progressive operational experience
  • 3+ years managing a team of 10 or more
  • Proven ability to translate business objectives into strategy

Work Rights

Not specified

Tailored Resume

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