Director Of Customer Success, Business Professionals

Adobe

Base: $201,200 - $346,200 annually; in ca/ny: $239...
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Leadership of high-performing customer success teams
Expertise in adobe acrobat and express workflows
Strategic account planning and execution
** Adobe is seeking a Director of Customer Success to lead its Americas Enterprise Customer Success & Strategy Organization, focusing on enhancing customer engagement and value realization across a diverse client base. The ideal candidate will have extensive leadership experience in customer success, a strong understanding of business productivity solutions, and a track record of driving revenue growth. **

Job Summary

  • The role involves leading a team to deeply understand customer business goals and help them maximize their Adobe solution investments.
  • Candidates must demonstrate a proven track record of scaling centralized customer success organizations supporting over $1 billion in revenue.
  • Adobe empowers everyone to create through innovative platforms powered by AI and driven by human ingenuity.

Matching Summary

Match Score: 75

** Adobe is seeking a Director of Customer Success to lead its Americas Enterprise Customer Success & Strategy Organization, focusing on enhancing customer engagement and value realization across a diverse client base. The ideal candidate will have extensive leadership experience in customer success, a strong understanding of business productivity solutions, and a track record of driving revenue growth. **

Salary

Base: $201,200 - $346,200 annually; In CA/NY: $239,100 - $346,200; Short-term incentives via Annual Incentive Plan (AIP)

Skills & Requirements

Must-have

  • Leadership of high-performing customer success teams
  • Expertise in Adobe Acrobat and Express workflows
  • Strategic account planning and execution
  • Experience scaling CS orgs supporting $1B+ revenue
  • C-Level executive presentation skills

Nice-to-have

  • Entrepreneurial mindset with self-direction
  • Flexibility in fast-moving fluid environments
  • Cross-functional collaboration across matrix organizations
  • Innovative performance metrics implementation

Key Requirements

  • Prior hands-on experience with document and content workflows
  • Track record of managing managers of managers
  • Proven ability to drive rapid revenue growth in software consumption models

Work Rights

Not specified

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