It Field Support Specialist (ht1) (government)

att.jobs

Columbia, Maryland, US
Base: $43,500 - $72,000 yearly; bonus/equity: not ...
Fully remote
Advanced tier 2 and 3 it support
Hardware installation and troubleshooting
Remote and on-site it support
AT&T is seeking an IT Field Support Specialist for their Global Public Sector team, focusing on providing advanced technical support for a range of IT equipment and infrastructure. The role requires a minimum of 1-2 years of relevant IT experience and a TS/SCI clearance with polygraph, and it offers a salary range of $43,500 - $72,000 along with comprehensive benefits

Job Summary

  • AT&T Global Public Sector delivers secure, cloud-based network solutions and professional services to the Federal Government.
  • This role provides advanced on-site and remote IT support to ensure connectivity, productivity, and security for government customers.
  • Employees enjoy comprehensive benefits including medical, dental, vision coverage, 401(k), tuition reimbursement, paid time off, and employee discounts.

Matching Summary

Match Score: 85

AT&T is seeking an IT Field Support Specialist for their Global Public Sector team, focusing on providing advanced technical support for a range of IT equipment and infrastructure. The role requires a minimum of 1-2 years of relevant IT experience and a TS/SCI clearance with polygraph, and it offers a salary range of $43,500 - $72,000 along with comprehensive benefits.

Salary

Base: $43,500 - $72,000 yearly; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401(k), tuition reimbursement, paid time off, parental leave, disability benefits

Skills & Requirements

Must-have

  • advanced Tier 2 and 3 IT support
  • hardware installation and troubleshooting
  • remote and on-site IT support
  • network and infrastructure maintenance
  • site surveys and technical documentation
  • custom cabling and hardware integration
  • use of ticketing systems for issue tracking

Nice-to-have

  • strong analytical and problem-solving skills
  • excellent verbal and written communication
  • organizational and time management skills
  • collaboration with IT teams and vendors
  • user training and enablement

Key Requirements

  • TS/SCI clearance with polygraph
  • High school diploma or GED
  • 1-2 years relevant IT experience
  • 8570 Certification required
  • Security+ certification preferred
  • valid driver’s license and acceptable driving record
  • ability to lift up to 50 lbs

Work Rights

Must have TS/SCI clearance with polygraph

Tailored Resume

Cover Letter