Technical User Operations Specialist

HARVEY

Remote, United States
Base: $94,000-$126,000 depending on location; bonu...
Remote
3+ years technical support experience
Enterprise customer support background
Api troubleshooting capabilities
This role serves as the frontline support for Harvey's enterprise-grade platform combining frontier agentic AI and deep domain expertise

Job Summary

  • This role serves as the frontline support for Harvey's enterprise-grade platform combining frontier agentic AI and deep domain expertise.
  • The successful candidate will deliver empathetic, accurate, and timely resolutions for complex technical issues including API errors and authentication problems.
  • Harvey offers a high-growth opportunity with world-class investor support and a team culture driven by decisiveness, simplicity, and relentless execution.

Matching Summary

This role serves as the frontline support for Harvey's enterprise-grade platform combining frontier agentic AI and deep domain expertise.

Salary

Base: $94,000-$126,000 depending on location; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Enterprise customer support background
  • API troubleshooting capabilities
  • AI product domain knowledge
  • CRM and support tool proficiency

Nice-to-have

  • Empathetic communication style
  • Fast-paced environment adaptability
  • Cross-functional collaboration skills
  • Continuous improvement mindset
  • White-glove service delivery

Key Requirements

  • 3+ years proven technical support experience
  • Experience supporting large enterprise customers
  • Solid understanding of APIs and error logs

Work Rights

Must be located in one of the specified US states

Tailored Resume

Cover Letter