Rippling offers a unified platform to manage HR, IT, and Finance, enabling businesses to automate the entire employee lifecycle
Job Summary
Rippling offers a unified platform to manage HR, IT, and Finance, enabling businesses to automate the entire employee lifecycle.
The Customer Support team is dedicated to delivering high-quality, empathetic support experiences while fostering a collaborative and growth-oriented environment.
This role focuses on supporting the Spend Management Platform, troubleshooting integrations, escalating bugs, and partnering with multiple teams to ensure customer satisfaction.
Matching Summary
Rippling offers a unified platform to manage HR, IT, and Finance, enabling businesses to automate the entire employee lifecycle.
Salary
Base: 23.49 USD per hour (US Tier 2), 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Spend management platform support
QuickBooks Online troubleshooting
Expense submission and reimbursement
Customer issue resolution
Cross-functional collaboration
SaaS product troubleshooting
Nice-to-have
Empathetic customer support
Problem-solving and continuous learning
Time management under pressure
Collaborative team environment
Key Requirements
Bachelor's degree
1-4 years customer support experience
Experience with QuickBooks Online, NetSuite, or Concur
Understanding of US banking and credit card systems
Experience supporting finance or expense management software
Excellent written and verbal English communication