Manager, It Support Services - Express Scripts Canada

Express Scripts Canada

Mississauga, Ontario, Canada
Base: $95,000-$110,000 annually; bonus/equity: not...
**
5+ years management experience in it support
Strong knowledge of microsoft 365 and windows os
Experience with active directory and azure
** Express Scripts Canada is seeking a Manager for IT Support Services in Mississauga, Ontario, to lead a centralized team providing Tier 1 and Tier 2 technical support. The role emphasizes operational excellence and service reliability while promoting a culture of accountability and collaboration. **

Job Summary

  • This role leads a centralized team delivering high-quality Tier 1 and Tier 2 technical support across the Canadian organization.
  • The successful candidate will partner closely with internal stakeholders and U.S. counterparts to deliver consistent, modern end-user technologies.
  • Express Scripts Canada offers competitive compensation, benefits, pension plans, and flexible work options including hybrid arrangements.

Matching Summary

Match Score: 75

** Express Scripts Canada is seeking a Manager for IT Support Services in Mississauga, Ontario, to lead a centralized team providing Tier 1 and Tier 2 technical support. The role emphasizes operational excellence and service reliability while promoting a culture of accountability and collaboration. **

Salary

Base: $95,000-$110,000 annually; Bonus/Equity: Not specified; Benefits: Competitive compensation, benefits and pension plan

Skills & Requirements

Must-have

  • 5+ years management experience in IT Support
  • Strong knowledge of Microsoft 365 and Windows OS
  • Experience with Active Directory and Azure
  • Proven ability to lead teams in fast-paced environments
  • Knowledge of ITSM/ITIL best practices

Nice-to-have

  • French language skills
  • Passion for building strong teams
  • Customer-focused leadership style
  • Experience with vendor relationship management

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • ITIL v4 Foundation certification required
  • 3+ years of major incident management experience
  • Federal government security clearance eligibility

Work Rights

Must be eligible for Enhanced Reliability Clearance

Tailored Resume

Cover Letter