Talent Pool - Customer Excellence Senior Analyst (trilingual Experience)
Nu
Bogota, Colombia
On-site
Customer service excellence
Global expansion cx
Process management and training
Be part of Nu’s next chapter, starting off CX in the global expansion of Nu, working in a dynamic team laser-focused on customer fanaticism
Job Summary
Be part of Nu’s next chapter, starting off CX in the global expansion of Nu, working in a dynamic team laser-focused on customer fanaticism.
Ensure mind-blowingly great support by owning customer service, operational excellence, leveraging feedback for insights, and supporting new product launches.
Benefits include chance of earning equity, extended leaves, health and life insurance, mental health program, learning platform, and work-from-home allowance.
Matching Summary
Be part of Nu’s next chapter, starting off CX in the global expansion of Nu, working in a dynamic team laser-focused on customer fanaticism.
Skills & Requirements
Must-have
Customer service excellence
Global expansion CX
Process management and training
Data-driven insights
Fluent English B2-C1
Nice-to-have
Portuguese proficiency
Customer fanaticism
Adaptable to change
Engaging in discussions
Key Requirements
2-3 years of operations and customer service experience