Customer Escalation Engineer (Cloud Operations & Managed Services ) - Permanent Role

TALENTSIS PTE. LTD.

Singapore
Not specified
Microsoft azure cloud expertise
Enterprise application troubleshooting
Python, c#, powershell scripting
TALENTSIS PTE. LTD. is seeking a Customer Escalation Engineer for their Cloud Operations & Managed Services team in Singapore. The ideal candidate will have a strong background in supporting enterprise-level applications, excellent communication skills, and a customer-centric mindset, with a focus on Microsoft Azure technologies

Job Summary

  • Provide operational support for customer solutions and workloads on Microsoft Azure including trend analysis and proactive monitoring.
  • Lead Azure support efforts to rapidly mitigate critical incidents while ensuring timely communication in a 24x7x365 global support environment.
  • Perform and deliver Root Cause Analysis to prevent recurrence of issues while acting as a customer advocate.

Matching Summary

Match Score: 85

TALENTSIS PTE. LTD. is seeking a Customer Escalation Engineer for their Cloud Operations & Managed Services team in Singapore. The ideal candidate will have a strong background in supporting enterprise-level applications, excellent communication skills, and a customer-centric mindset, with a focus on Microsoft Azure technologies.

Skills & Requirements

Must-have

  • Microsoft Azure cloud expertise
  • Enterprise application troubleshooting
  • Python, C#, PowerShell scripting
  • Root Cause Analysis delivery
  • 24x7 global support environment

Nice-to-have

  • Strong customer-centric mindset
  • Fast-paced dynamic adaptation
  • Team leadership capabilities
  • Feature recommendation skills

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • Minimum 2 years relevant experience for Engineer role
  • AZ-900 certification preferred

Work Rights

Not specified

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