Workplace Experience Specialist, Information Technology

BDO

Adelaide, Australia
Hybrid
In-person technology support
Device lifecycle tasks
Online meeting support
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity

Job Summary

  • The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.
  • This role is critical in ensuring a seamless first-day experience for new starters, executing device lifecycle tasks under the governance of the Asset & Configuration Lead, supporting online meetings, acting as a local triage for onsite issues, and most importantly maintaining a strong customer-centric presence in each office.
  • Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

Matching Summary

The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.

Skills & Requirements

Must-have

  • in-person technology support
  • device lifecycle tasks
  • online meeting support
  • local IT triage
  • customer-centric presence
  • frontline IT support

Nice-to-have

  • early career focus
  • fast-paced environment
  • collaborative culture
  • continuous improvement focus

Key Requirements

  • ITIL Foundation certification
  • Experience with M365, Windows, Teams Rooms
  • Experience handling devices
  • Experience with meeting room/AV support
  • Familiarity with ITSM ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter