Veterinary Call Center Agent

VCA Canada

Unknown, , Canada
Base: $20 - $21 ph; bonus/equity: not specified; b...
Fully remote
Answering client calls
Scheduling appointments
Client satisfaction focus
The ideal candidate will be responsible for answering calls from prospective and current VCA Canada clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments or get answers to their general questions

Job Summary

  • The ideal candidate will be responsible for answering calls from prospective and current VCA Canada clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments or get answers to their general questions.
  • Key Responsibilities include fielding calls in a timely and friendly manner, encouraging appointment scheduling, and ensuring client satisfaction by utilizing established call scripts.
  • VCA Canada offers a caring culture of Wellness and Appreciation, employer match group RRSP plan, wellness days, sick days, vacation time, and generous Continuing Education benefits.

Matching Summary

The ideal candidate will be responsible for answering calls from prospective and current VCA Canada clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments or get answers to their general questions.

Salary

Base: $20 - $21 per hour; Bonus/Equity: Not specified; Benefits: Employer match (5%) group RRSP plan, Wellness days, sick days, vacation time, Employee assistance program, Continuing Education benefits, Referral Bonus Rewards, E-tools, Virtual health care, uniform allowance, pet care discounts, shopping discounts, wellness apps

Skills & Requirements

Must-have

  • Answering client calls
  • Scheduling appointments
  • Client satisfaction focus
  • High volume inbound/outbound calls
  • Multi-program navigation
  • Phone communication skills

Nice-to-have

  • Compassionate care for pets
  • Caring culture of wellness
  • Passion for client experience
  • Problem-solving skills
  • Interpersonal skills

Key Requirements

  • Minimum 1 year Veterinary Industry experience
  • Minimum 1 year Call Centre experience
  • Ability to learn quickly
  • Availability for full-time hours including weekends and evenings
  • Comfort working with a laptop and basic typing skills

Work Rights

Not specified

Tailored Resume

Cover Letter