Manager, Analytics And Optimization - Client Care

Chanel (Australia) Pty Ltd

Piscataway, New Jersey, United States
Base: $89,000 through $107,000; bonus/equity: vari...
Fully remote
3-5+ years analytics or operations experience
Contact center or customer care background
Salesforce and power bi proficiency
The role focuses on strengthening Client Care through rigorous reporting, advanced analytics, and the selective use of automation and AI

Job Summary

  • The role focuses on strengthening Client Care through rigorous reporting, advanced analytics, and the selective use of automation and AI.
  • Candidates will own recurring reporting foundations while identifying opportunities to enhance accuracy, speed, and decision-making through technology.
  • Chanel offers comprehensive benefits including wellbeing resources, generous paid time off, 401K incentives, and robust healthcare offerings.

Matching Summary

The role focuses on strengthening Client Care through rigorous reporting, advanced analytics, and the selective use of automation and AI.

Salary

Base: $89,000 through $107,000; Bonus/Equity: Variable pay may be offered; Benefits: Wellbeing fund, parental leave, 401K, healthcare

Skills & Requirements

Must-have

  • 3-5+ years analytics or operations experience
  • Contact center or customer care background
  • Salesforce and Power BI proficiency
  • Strong data storytelling and visualization skills
  • Experience with large dataset analysis

Nice-to-have

  • Pragmatic approach to automation and AI
  • Change management and stakeholder education
  • Vendor oversight and performance management
  • Self-service reporting model development
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3-5+ years in analytics, operations, or insights roles
  • Experience in contact center or service operations environments

Work Rights

Not specified

Tailored Resume

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