Deutsche Bank UK is seeking a Client Service Manager (CSM) for its Compliance, Legal & Risk Applications Production Support area in Pune, India. The role involves managing production support services, ensuring operational stability, and fostering partnerships within the organization and with external vendors
Job Summary
Manage the Compliance, Legal & Risk Applications Production Support area, monitor the stability of day-to-day operations and ensure continuous improvements to the applications.
Foster strong and meaningful partnerships with the diverse business and technology areas within DWS as well as external service providers.
The Client Service Manager is responsible for the implementation and communication of the Production Support service strategy for Compliance, Legal & Risk Applications.
Matching Summary
Match Score: 85
Deutsche Bank UK is seeking a Client Service Manager (CSM) for its Compliance, Legal & Risk Applications Production Support area in Pune, India. The role involves managing production support services, ensuring operational stability, and fostering partnerships within the organization and with external vendors.
Skills & Requirements
Must-have
Production Support service strategy
IT vendor management
ITIL best practices
SDLC governance
Process Management
Stakeholder management
Reporting Production support status
Nice-to-have
Foster strong partnerships
Continuous learning culture
Diverse and inclusive workplace
Key Requirements
Minimum 8 years of experience in BFSI domain
Engineering/Science graduate
Experience handling critical IT production systems
Hands-on Control and monitoring of an IT vendor
Considerable experience with Process Management, Governance, Compliance & Risk Management
Experience with Reporting Production support status to senior management